All posts tagged with 'looker'
Reporting Data at FreeAgent We keep track of a range of customer behaviours in the FreeAgent application as a means to understand engagement and to formulate and measure our OKRs. Examples of this include support requests raised through our ticketing system, Zendesk, the scores and comments provided by our users during NPS surveys and event data detailing specific actions taken within the application. As a concrete example of the latter,… Continue reading
The application process After having the fantastic and inevitable university-student-in-their-penultimate-year realisation that I’m almost one year away from graduation and do not feel adequately prepared, I decided that an internship could be a great way to up my experience and knowledge before my final year. Data science, specifically, is what I was looking for as I’m interested in machine learning and artificial intelligence, and I thought a data science internship… Continue reading
At FreeAgent we’re building a new platform to allow our teams to explore their data and glean new insights from it. The platform is built using Looker on top of Amazon Redshift, and so far it’s been enthusiastically received by the teams that use it. However, the process of building up the platform and driving adoption hasn’t been entirely straightforward. There has been a recurring issue that we’ve have had… Continue reading