All posts tagged with 'cloud'
Reporting Data at FreeAgent We keep track of a range of customer behaviours in the FreeAgent application as a means to understand engagement and to formulate and measure our OKRs. Examples of this include support requests raised through our ticketing system, Zendesk, the scores and comments provided by our users during NPS surveys and event data detailing specific actions taken within the application. As a concrete example of the latter,… Continue reading
Seven years ago we started planning our first major infrastructure migration. Nine months later we made the move, taking FreeAgent from our first home in Rackspace London to a new, co-located home in two data centres (DCs) run by The Bunker. FreeAgent has been happily humming along in Ash and Greenham Common ever since. Co-locating has been a terrific win for us over the years, providing us with a cost-effective,… Continue reading
The cloud is commoditising web application hosting but at FreeAgent we continue to build and manage our own infrastructure, using hand-picked servers, switches and elbow grease. Why we do this is a question I commonly get asked. In this article I'll share our hosting history, how it has evolved over the last ten years, and how we now operate a high-availability SaaS infrastructure on our own hardware without breaking the… Continue reading