Grinding Gears

I was a researcher in chemistry in my previous career, so I have a habit of labelling everything. It is important in chemistry to be organised; you don’t want to mix unknown liquids in unlabeled beakers. Can you guess why? BOOM! I apply this habit in every area of my life. Now, everything has a place and is clearly labelled. I have a place for vertically striped socks and a… Continue reading

We’ve all been there - it’s a couple of days or even the night before an important deadline and one of the following happens: You lose your memory stick with all your work on it and scramble to recreate it but can’t get it back to the way it was.You make some more ‘advancements’ to your work and suddenly everything is broken and you can’t seem to get it back… Continue reading

Hi there! My name is Dave and, as a Support Engineer at FreeAgent, I spend a lot of my time talking to our customers, our support agents and our software developers about the behaviour (and occasional misbehaviour) of our product. Fixing a product issue is an incredible opportunity to delight your users and show that, when push comes to shove, you stand by your service and your customers. During my… Continue reading