All posts tagged with 'debugging'
How To Write A Good Bug Report
Hi there! My name is Dave and, as a Support Engineer at FreeAgent, I spend a lot of my time talking to our customers, our support agents and our software developers about the behaviour (and occasional misbehaviour) of our product. Fixing a product issue is an incredible opportunity to delight your users and show that, when push comes to shove, you stand by your service and your customers. During my… Continue reading
Complexity will bite you in production
Here at FreeAgent we deploy updates to our app several times a day, and each deployment used to take between 10 and 15 minutes. This meant that if we introduced a severe bug into production and we needed to rollback, it would take us at least 10 minutes. This situation was not ideal, so we've been working to improve it. A quick look at our deployment process indicated that the… Continue reading