All posts written by Owen Turner
Fine-Tuning BERT for multiclass categorisation with Amazon SageMaker
This post describes our approach to fine-tuning a BERT model for multiclass categorisation with Hugging Face and Amazon SageMaker. Continue reading
On the road to real-time reporting with incremental data transfer
Reporting Data at FreeAgent We keep track of a range of customer behaviours in the FreeAgent application as a means to understand engagement and to formulate and measure our OKRs. Examples of this include support requests raised through our ticketing system, Zendesk, the scores and comments provided by our users during NPS surveys and event data detailing specific actions taken within the application. As a concrete example of the latter,… Continue reading