Grinding Gears

Hi there! My name is Dave and, as a Support Engineer at FreeAgent, I spend a lot of my time talking to our customers, our support agents and our software developers about the behaviour (and occasional misbehaviour) of our product. Fixing a product issue is an incredible opportunity to delight your users and show that, when push comes to shove, you stand by your service and your customers. During my… Continue reading

It has been exactly a year since my first blog post about FreeAgent’s AV Adventure. A lot has changed since then so I’d love to bring you up to speed. For those who haven’t read the original blog post, I’d strongly encourage you to; it outlines our business requirements and gives some background on our earlier AV experiments. When you last saw our boardroom, it was equipped with four desktop… Continue reading

As the FreeAgent team continues to grow, we’re finding that more of our staff are based remotely, either working from home or visiting our customers on the road. As such, we’ve been working hard to lessen the divide between office staff and our teams out in the wild. It’s super-important that everyone feels connected and that we can continue to communicate effectively, as if we were all in the same… Continue reading